Info and Admissions merger description

This information has been imported from the following Powerpoint presentation:

The Info Center was established in 1996 and the Admissions Center began in 2001. These departments have worked cooperatively but have had independent functions and goals.
As of August 18, 2008 these departments have been combined into a single unit entitled Student Services. Student Services provides guidance to participants from inquiry to admissions to departure.

Note:

Participants departing for NH 2009 programs will be supported by their same Advisor.
Participants departing SH2 2009 and beyond, will be supported by the Advisor indicated on slides 10-12.

Please direct questions and comments to: Jennifer Bricker and Jennifer Peck.

Students, parents, staff and volunteers:
- had too many Admissions and Info Center staff to connect with regarding lead management and admissions.
- lacked comprehensive, consistent, and accessible information on programs and countries.
The application process was inefficient and overly complicated.
Communication methods and tools needed improvements.

Staff will be:

assigned to guide the same student all the way through the process from "lead to plane"
dedicated to obtaining and distributing program information
developing online information sources: Global Link portal, AFS-USA website, afswiki
implementing the online application nation-wide
developing eMarketing strategies throughout the application process
available to respond immediately to inbound phone calls

Further detail including Flow charts, Org charts, and advisor assignments can be found in the presentation file.