Global Link FAQs

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Global Link ("GL") is a password protected website that contains information on AFS students, host families, natural families, volunteers, staff, schools, returnee information, and much more. It also contains the Host Family, Volunteer and Student Online Applications.

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If you have questions about Global Link, they may be sent to glhelp@afsusa.org


Contents

Access to Global Link

What is the LINK to log into Global Link?

http://usa.afsglobal.org

How do I get a GL UserId & Password?

  • If you were a registered volunteer in 2009, your Global Link UserID and password were emailed to you on Jan. 6 2010.
  • If you registered as a volunteer since Jan. 2010, you were sent a Global Link UserID and password via email at the time of your registration.
  • (You may want to review your old email folders, or spam filters)


You may change both your UserID and password to whatever you like. You might decide to change them to be the same as your Wiki UserId and Password, if you have one.


Using Global Link

How can I do my job using Global Link?

You can do all that you used to do using AFS Online. For example:

Liaison Enter your monthly contacts.
Sending Volunteer View student on-line applications (for your team) and add comments for staff and other team sending volunteers to see. Reference Info.
Hosting Volunteer View inbound student apps, forward bios to host families, and enter placement requests/updates for hosted students. You are also able to view Host Family Online applications (in your team or chapter). Reference Info.
Volunteer Coordinator View the volunteer registration forms in your team or chapter, and view and update volunteer affiliations (jobs) for your team

Further information may be referenced from: Global Link Help

How can I be trained?

All volunteers and staff have access to online training materials that will provide an introduction to the basics of Global Link:

In addition, there continue to be opportunities to participate in Global Link webinars, where you can interact with a live trainer. Volunteers who would like to participate in a webinar need to pre-register in order to receive the login information for a specific time slot.

What if I have questions?

Please read the available training manuals first to see if your question is answered there.

Also available, a volunteer "super user" Help Desk will help answer your questions. Submit your questions via email to glhelp@afsusa.org. If you feel the need to have person-to-person assistance via a phone call, send an email to this mailbox with your phone number and availability and one of the super user volunteers will call you.


Other questions

What is the difference between GL and the Wiki?

Global Link is a database that contains information about people: host families, hosted participants, Americans Abroad, volunteers, chapter and team rosters, etc. If the specific status of individuals changes frequently, then you can find the most up-to-date information in Global Link. The AFS Wiki (www.afswiki.org) contains information about the AFS organization itself -- including lots of relatively slow-changing details from handbooks, manuals, best practices, minutes of meetings, organizational contact information, and so on. For the sake of convenience, the AFS Wiki includes a bit of overlapping information about specific people, but the authoritative source for people-related information is Global Link.

Why did we switch to Global Link?

While there are many reasons that led up to our decision to move our information to Global Link, the primary reasons were that we wanted to have a web-based system that could be used by volunteers and staff around the world to share information more seamlessly. Both staff and volunteers are now using the same system, unlike previously where the staff used OPUS and the volunteers used AFS Online. Because Global Link was already being used by most of the partners in the network, and contained much of the specialized information we need to track exchange programs, it was a natural fit.

What type of computer / internet connection do I need to access Global Link?

We have thoroughly tested Global Link with the Internet Explorer and Firefox web browsers, but others should also work. These are free, and we can help you get them if you do not have them now. A high speed connection to the internet would provide the best experience, but Global Link may also be used with a slower dial-up connection, even if some searches may be quite slow. Also, because there is a lot of information on most of the screens in Global Link, older monitors with a screen resolution of 800x600 may make your use of Global Link more difficult.

Why is my Global Link login information different than the other AFS systems (AFS Wiki, AFS Online, etc)?

Global Link will automatically generate UserIDs and passwords for volunteers for the launch date in January 2010 (after that, people will create their own logins when they start on the application process. Since the Global Link system is not connected to Wiki or AFS Online, the UserID and password will initially be different from those systems. However, once you receive your Global Link login, you can change both the UserID and password to something else of your choosing by going to the settings area on the Global Link site.

Is the information about me secure on Global Link?

Other registered volunteers and staff will be able to see basic information about you such as your home address, phone number, email and birthdate. It is important that volunteers can easily see information about other volunteers to be able to contact and recruit other volunteers. Your social security number, that you needed to enter for volunteer registration, is not stored on Global Link, and thus can not be seen by staff or volunteers.

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