Documenting and Reporting Participant Support Cases
From AFSWiki
This document is a useful guide for liaison's to provide clear facts to the support department. In addition, this guide is useful for the liaison to understand what questions and/or issues should be addressed with his or her student.
To access a print-friendly format:
Document Content
- Participant FULL Name
- Sending Ctry/Program/Hosting Ctry/Program YR
- Hosting Community
- Person first reporting the problem/concern
- name
- phone
- time
- date
- Affiliation
- Host/Natural Family
- AFS Volunteer
- School-Principal/AFS Advisor/School Counselor
- Other
- Person Completing report
- Title/Role
- Date
- The Problem is Urgent?
- Regional Office Notified
- Name
- Date
- Follow-up reporting
- Name
- Date
Questions
- What is the problem?(‘‘Be specific, avoid generalizations, don't assume, be sure about meaning)
- When did the problem start?(‘‘Exact time, how often, relation to other events)
- How do other people involved in the situation see it?(‘‘Obtain all sides of the story; be objective)
- Are there physical symptoms involved?(‘‘Detailed report of health conditions; is there a relationship between health and problems)
- What has the participant tried to do about it? What does the participant see as possible solutions?(Help the participant sort out and explore options)
- Are there major inconsistencies between feelings, content, and body posture?(Determine differences between feelings, content and body language)
- What does the participant want to do versus what s/he feels s/he should do?(out versus want)
- What will be done?(‘‘When/by whom)
MEDICAL(and Dental Emergency/Accident) In the event of an accident, please request a medical report from the doctor.
- Name and Location of hospital/office
Name of attending physician and phone number Diagnosis and /or prognosis
IN THE RARE EVENT THAT A STUDENT IS DETAINED BY POLICE, PLEASE:
- Inform the student that they do not have to answer any questions from the police without having and attorney present.
- Call the Duty Officer, Team Support Coordinator, or regional Service Center immediately if the student is arrested.
Please request the following information:
- Name/number of police officer & station/phone number
- Branch of law enforcement
- Specific charges and Conditions of release
- Age of student
