Common Inbound Questions
From AFSWiki
| Anything related to | Title | Name | office | ext | notes |
|---|---|---|---|---|---|
| Emergercy involving a student on program after hours | Duty Officer | New York # | 800.876.2376 | 1 | none |
| Situation involving a student on program Travel waivers/program release Student who wants to go on a Belo Tour | Support Coordinator | see AT division list | regional | - | |
| Insurance plans for students in the US (usually a pharmacy) | AFS insurance provider | Global Benefits Inc | 888-444-7773 954-370-8130 | ph fax | Group: 401AFS F# = SSN# |
| Billing and payment for programs | Staff Accountant | Deborah Smith | NY | 1048 | |
| A student who has been nominated for CB | Sponsored Programs | Sibylle Langer | Portland | 1530 | |
| Student interested in SLI Egypt scholarship | Sponsored Programs Asst. | Portland | |||
| Domestic air travel arrangements through AFS travel | US Domestic Travel Consultant | Rosabella Ste. Marthe Terry Jimenez | NY | 1160 1189 | |
| Domestic travel for hosted students activity waivers(Central & East) orientations | AFS Travel & Log. Coordinators | ||||
| Activity waivers for the Western States | Program Support Admin. | Marla McLeod-Ali | Portland | 1568 | |
| International flights for hosted students | Mgr. Hosted Student Travel | Sarah Hinchelwood | NY | 1184 | |
| International flights (sending) STA Travel questions | US Sending Travel Coordinator | Shameeka Leacock Renee Cassidy | NY | 1182 1183 | |
| Visa information | Visa Coordinator | Almucz Bildau Dharma Nicotera | NY Portland | 1093 1558 | |
| Visiting teacher program (hosting) | FLEX Programs Specialist | Erin Abrams | NY | 1171 | |
| FLEX Questions | FLEX Programs Specialist | Sanaa Nelson | NY | 1168 | |
| YES Questions | YES Project Specialist | Tamara Jazbec | NY | 1167 | |
| Media or sensitive organization-based inquiries | Dir. of Marketing and Communications | Marlene Baker | 866.868.7547 | 1161 | for matters that can wait urgent matters |
| Students writing a report/article | Field Coordinators | see AT division list | - | ||
| Prospective hosting/contacting local volunteers | Field Coordinators | see AT division list- | |||
| AFS alumni(finding returnees or former host families/siblings) | Alumni Relations | Lynne Zurcher | NY | 1114 | |
| Visa questions from hosted students | Programs Operations Specialist | Rory Vibar | NY | 1178 | |
| Donations to AFS | Chief Development Officer | Michele Petrullo-Maw | NY | 1158 | |
| AFS history (including ambulance drivers) | Archivist | Eleanora Golobic | NY | 112 | |
| Int'l partnerships or starting an AFS branch | International Consultant | Bert Vercamer | AFS-Int'l | - | |
| AFS job opportunities | Sr. Manager of Human Resources | Sharon Royer | NY | 1146 | |
| Marketing opportunities | Sr. Manager of Marketing | Portland | |||
| Problems w/ AFS online | IT Projects Specialist | Julie Baker | 866-778.0978 | only if volunteer status is "active" | |
| Volunteer status is in "inactive"or "incomplete" status Background check q's | Vol. development coordinators | ||||
| Complaints, i.e. 1985 returnee issue | Program Director | Helen Lowman | NY | 1177 | cc: support coor. |
| Removal from mailing lists | Assoc. Individual Giving | Rosetta Fludd | NY | 1117 | or Lynne Zurcher |
