2010 Hosting Resources Survey Results

From AFSWiki

In October 2010, a survey was sent by the Hosting and Volunteer Development Departments in order to gather feedback from volunteers about the new resources provided. During our last National Hosting Volunteer meeting, AFS-USA Volunteers identified two key strategies that were deemed to be critical to the success of the 2010 hosting season:

1) Developing and distributing a host family recruitment “tool kit” for local volunteers; and

2) Ensuring that local hosting volunteers are trained in ways that help to effectively recruit host families.

Thank you to everyone that took the time to complete the survey! Almost 400 active hosting volunteers responded. To download the results summary, click here.

Recipient overview:

1080 active hosting vols received survey invite

Responded (partial/complete): 388 (40/348)

Response rate: 36%

13% don't know hosting role

13% of respondents were new hosting vols

80% intend to continue as hosting vols in 2011

Of 78 who do not intend to continue as hosting vol, 17 (11%) do not intend to continue to volunteer at all

38% did not recruit any August/September arrival stu

New hosting vol overview:

59% were contacted in less than a week by either local vol or hosting staff

32% were in contact more than once a week with local vol

27% were in contact weekly with hosting staff

51% never participated in any team meetings or conference calls

Tool kit overview:

83% received tool kit

Of 65 who did not receive tool kit, 31 (48%) didn't know about it and 24 requested tool kit at this time

Print materials and pens were used the most, while the Raising AZ Kids DVD was rarely used

Of 310 who received tool kit, 173 (59%) agreed it fulfilled goal to make recruitment easier

Marketing materials overview:

73% used marketing materials

Of 98 who did not, 68 (69%) listed specific reasons as to why not

Print materials were most effective, while online resources were not used as much

71% do not think there are other marketing materials that would have helped

Webinar trainings overview:

76% did not attend any

62% would attend a future webinar

Of 271 that did not attend, 90 (34%) didn't have enough time to attend

Sharing ideas, having live demos and having questions answered in group forum all were helpful

Online training module overview:

68% did not complete

Of 241 that did not, 133 (56%) didn't know about it

Compliance and overcoming objections were important topics for vol role

52% do not think a local in-person training would have been helpful